Returns, Damages & Refunds Policy
Last updated: August 20, 2026
Each Linden Green Studio candle is handcrafted, carefully inspected, and packaged before leaving our studio. Due to the nature of our products, all sales are final, except for products that arrive damaged, defective, incorrect, or where another remedy is required under applicable law.
Returns & Exchanges
Linden Green Studio does not accept returns or exchanges for change of mind, scent preference, ordering the incorrect product, personal preference, or products that have been used, burned, altered, or damaged after delivery.
We encourage you to review product descriptions and your order carefully before completing your purchase.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 48 hours of confirmed delivery at info@lindengreenstudio.ca.
Please include your full name, order number, a brief description of the issue, clear photographs of the affected product, and—if the item was damaged during shipping—photographs of the exterior shipping box and interior packaging.
Please retain the product, shipping carton, and packaging materials until we confirm they may be discarded, as they may be required to assess the claim or submit a claim with the shipping carrier.
Replacements
Once we have reviewed your claim, an eligible damaged, defective, or incorrect product may be replaced or otherwise resolved as appropriate.
Where a replacement is approved, we will generally replace the product with the same item, subject to availability. Because Linden Green Studio products are produced in limited batches, an identical replacement may occasionally be unavailable. In that case, we will contact you regarding the available options.
We may request additional information reasonably necessary to assess a claim.
Minor Handcrafted Variations
Linden Green Studio candles are handcrafted using natural materials. Minor variations in wax appearance, texture, colour, glass, wooden components, labels, or other handcrafted characteristics may occur from one product or batch to another.
These natural or handcrafted variations do not necessarily constitute damage or a product defect.
Used or Burned Candles
Candles that have been burned or otherwise used are generally not eligible for return or exchange unless the concern involves a defect or another circumstance for which a remedy is required under applicable law.
Please follow all Candle Care & Safety instructions supplied with your candle and available on our website.
Packages Marked Delivered
If carrier tracking confirms successful delivery to the shipping address supplied with your order, Linden Green Studio is generally not responsible for theft, loss, or disappearance occurring after confirmed delivery, except where responsibility is imposed by applicable law.
If your parcel is marked delivered but cannot be located, please contact the shipping carrier promptly and refer to our Shipping & Delivery Policy for additional information.
Refunds
Because sales are final, refunds are not provided for change of mind, scent preference, ordering the incorrect product, or other personal preferences.
If a refund is required by law or approved by Linden Green Studio in exceptional circumstances, it will ordinarily be issued to the original payment method. Your financial institution or payment provider may require additional time to process and post the refund.
Order Cancellations
If you need to request cancellation of an order, contact us as quickly as possible at info@lindengreenstudio.ca.
We cannot guarantee cancellation once an order has entered processing, has been packaged, or has been transferred to the shipping carrier.
Consumer Rights
Nothing in this Policy is intended to exclude, restrict, or waive any warranty, right, remedy, or consumer protection that cannot legally be excluded or waived under applicable law.
Contact
Questions, concerns, or damage claims may be directed to:
Linden Green Studio
Innisfil, Ontario, Canada