Privacy policy

Last updated: August 2, 2026

Linden Green Studio values your privacy and is committed to handling your personal information with care, transparency, and respect.

This Privacy Policy explains how Linden Green Studio (“Linden Green Studio,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Linden Green Studio, we may collect personal information including:

your name

email address

billing and shipping address

telephone number, when provided

order and transaction information

products purchased or considered

gift-recipient information, when applicable

customer service inquiries and communications

marketing preferences and subscription information

IP address

browser and device information

information about how you interact with our website

information collected through cookies and similar technologies

When you make a purchase, payment information is processed securely through Shopify and/or our authorized payment providers. Linden Green Studio does not directly store your complete credit or debit card number or card security code.

We seek to collect only the personal information reasonably necessary to operate our business and provide our products and services.

How We Collect Personal Information

We may collect information directly from you when you:

place or attempt to place an order

create or use a customer account, if available

subscribe to our email communications

participate in a promotion, survey, giveaway, or other feature

submit a review or other content

request customer service

otherwise voluntarily provide information to us

Certain technical and usage information may also be collected automatically when you browse our website through cookies and similar technologies.

How We Use Your Information

We may use personal information to:

process and fulfill orders

process payments and refunds

arrange shipping and delivery

provide order confirmations and shipping notifications

communicate with you regarding purchases

respond to questions and customer service requests

manage returns, replacements, damaged-product claims, or shipping issues

detect and prevent fraud, unauthorized transactions, or misuse

maintain transaction, accounting, tax, and business records

operate, secure, maintain, and improve our website

understand website performance and customer interaction

improve our products, services, and customer experience

comply with legal, regulatory, tax, accounting, and contractual obligations

send marketing communications when we have appropriate consent or are otherwise permitted by law

We will not use personal information for a materially different purpose without appropriate notice or consent where required by law.

Shopify and Shop Pay

Our online store is hosted on Shopify. Shopify provides the e-commerce infrastructure through which we offer and sell our products. When you visit our store, place an order, use Shop Pay, or otherwise interact with Shopify-powered features, Shopify may process personal information in connection with providing its services. This may include information relating to your device, browser, network connection, IP address, shopping activity, account information, transaction information, payment information, and other information required to operate Shopify’s services. Shopify’s processing of personal information is also governed by its applicable privacy policies and terms.

Payment Processing

We may accept major credit cards, Shop Pay, PayPal, and other payment methods made available through our website. Payment transactions are processed by Shopify Payments and/or other authorized payment providers. These providers may collect and process payment and personal information for purposes including completing transactions, preventing fraud, verifying identity, meeting regulatory obligations, and providing their services. Linden Green Studio does not directly store complete payment-card numbers or card security codes. Your use of a particular payment service may also be subject to that provider’s privacy policy and terms.

Google Analytics and Website Analytics

We may use Google Analytics and similar analytics technologies to better understand how visitors find, navigate, and interact with our website. These services may collect information such as your IP address, device and browser information, pages viewed, approximate location, referring website, interactions with our website, and other usage information through cookies or similar technologies. We use this information to understand website performance, improve the customer experience, and make informed decisions about our website and business. Where consent is required by applicable law for non-essential cookies or analytics technologies, we will seek that consent through the controls made available on our website.

Cookies and Similar Technologies

Our website uses, or may use, cookies and similar technologies. Cookies are small data files stored on your device or browser. They can help websites function properly, remember preferences, maintain shopping carts, process transactions, understand website performance, prevent fraud, and provide other functionality.

We may use:

Essential cookies necessary for our website, checkout, security, and shopping-cart functions.

Functional cookies that remember certain choices or preferences.

Analytics cookies that help us understand how visitors interact with our website.

Advertising or marketing technologies, if we choose to use them in the future, to measure or improve the relevance of advertising.

You may be able to control certain cookies through our website’s privacy controls or through your browser settings. Restricting cookies may affect the functionality of portions of the website.

Email Marketing

If you expressly subscribe to Linden Green Studio’s email list, or where we are otherwise permitted by applicable law, we may send communications regarding new collections, product launches, restocks, studio news, markets, special offers, and other Linden Green Studio updates. Our email marketing practices are intended to comply with Canada’s Anti-Spam Legislation (CASL), and we send commercial electronic messages only where we have express or implied consent or are otherwise permitted by law.

You may unsubscribe at any time by selecting the unsubscribe link provided in our marketing emails, or by contacting us at info@lindengreenstudio.ca.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional messages, such as order confirmations, shipping notifications, responses to inquiries, or communications concerning an existing transaction.

Information We Share

Linden Green Studio does not sell or trade your personal information. We may disclose information to trusted service providers where reasonably necessary to operate our business and provide our products and services. These providers may include:

Shopify

Shopify Payments and Shop Pay

PayPal

credit-card and payment processors

shipping and delivery carriers

website hosting and technology providers

email communication and marketing providers

analytics providers, including Google Analytics

security and fraud-prevention providers

accountants, insurers, legal advisers, and other professional service providers

We provide or make available only the information reasonably necessary for these providers to perform their respective functions, subject to their applicable contractual and legal obligations.

We may also disclose information where required or permitted by law, including to comply with lawful requests, court orders, tax or regulatory requirements, prevent fraud, enforce our rights, or protect the rights, property, or safety of Linden Green Studio, our customers, or others. Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction where permitted by law.

International Data Processing

Some of our service providers, including technology, payment, analytics, and e-commerce providers, may process or store personal information outside Ontario or outside Canada, including in the United States and other jurisdictions. Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to governmental, regulatory, judicial, or law-enforcement authorities in accordance with applicable law.

Gift Orders

If you purchase a product for another person and provide that person’s name, shipping address, telephone number, or other information, you represent that you are authorized to provide the information reasonably necessary for us to fulfill the order. We do not add gift recipients to our marketing email list solely because they received a gift.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, accounting, tax, fraud-prevention, legal, regulatory, and record-keeping requirements. When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized, subject to applicable legal requirements.

Security

We use reasonable administrative, organizational, and technical safeguards appropriate to the sensitivity of the information we handle. Our store also relies on established e-commerce and payment providers that maintain their own security measures. However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable law, you may request information about the personal information we hold about you and how it has been used or disclosed. You may also request access to your personal information and ask us to correct information that is inaccurate or incomplete. Where applicable, you may withdraw consent to certain uses of your personal information, subject to reasonable notice and legal or contractual restrictions. Certain information may need to be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, or transaction-record purposes even after a deletion request.

To make a privacy request, contact info@lindengreenstudio.ca. We may take reasonable steps to verify your identity before responding to a request.

Children’s Privacy

Our website and products are intended for a general adult audience and are not directed toward children. We do not knowingly seek to collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information to us improperly, please contact us.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Those websites maintain their own privacy practices and policies. Linden Green Studio is not responsible for the privacy, security, content, or practices of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, service providers, or legal obligations. The current version will always be posted on our website with its most recent update date.

Questions, Requests and Privacy Concerns

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding our handling of personal information, please contact:

Linden Green Studio

Innisfil, Ontario, Canada

info@lindengreenstudio.ca