Shipping policy

Shipping & Delivery Policy

Last updated: August 2, 2026

Every Linden Green Studio order is carefully prepared and packaged before leaving our studio in Innisfil, Ontario. This Shipping & Delivery Policy explains our shipping practices and what to expect after placing an order.

Order Processing

Orders are processed and prepared for shipment within the processing timeframe displayed on our website or communicated at the time of purchase. Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. It does not include carrier transit time. During launches, holidays, markets, periods of unusually high order volume, or circumstances outside our reasonable control, processing times may be longer.

Shipping Rates

Shipping charges are calculated or displayed at checkout based on the destination, available shipping service, parcel characteristics, and other applicable factors.

Shipping Confirmation and Tracking

When tracking is available, customers will receive shipping confirmation and tracking information using the contact information provided with the order. Please allow time for the carrier’s tracking system to update after a shipping label has been created or the parcel has been accepted.

Delivery Estimates

Any delivery timeframe provided at checkout or in shipping communications is an estimate unless expressly identified as guaranteed. Carrier delays may occur due to weather, customs, holidays, service disruptions, transportation delays, high shipping volumes, or other circumstances outside Linden Green Studio’s reasonable control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you discover an error before your order has shipped, contact us as soon as possible at info@lindengreenstudio.ca. We cannot guarantee that an address can be changed once an order has entered processing or been transferred to the carrier. Additional costs associated with an incorrect or incomplete address, refused delivery, or reshipment may be the customer’s responsibility where permitted by law.

Packages Marked Delivered

Once carrier tracking confirms that an order has been delivered to the shipping address provided at checkout, Linden Green Studio is generally not responsible for loss, theft, misplacement, or disappearance of the parcel after confirmed delivery, except where responsibility is imposed by applicable law.

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • checking around the delivery location and any secure or concealed delivery areas
  • checking with members of your household, building management, concierge, or neighbours where appropriate
  • allowing a short period of time in case the carrier marked the parcel delivered before completing delivery
  • contacting the shipping carrier directly and opening a delivery investigation where appropriate

We will reasonably assist with available carrier information when possible, but replacement or refund is not guaranteed for an order that the carrier has confirmed as successfully delivered to the address provided.

Lost Packages Before Confirmed Delivery

If tracking does not show successful delivery and a parcel appears to be lost in transit, please contact us. Where appropriate, we may open an investigation or claim with the shipping carrier. Any resolution will depend on the circumstances, carrier findings, available insurance or coverage, and applicable legal requirements.

Damaged Shipments

If your order arrives damaged, contact Linden Green Studio within 48 hours of confirmed delivery. Please include:

  • your order number
  • photographs of the damaged product
  • photographs of the exterior shipping box
  • photographs of the interior packaging
  • photographs clearly showing the damage

Please retain the damaged product and all original packaging until your claim has been reviewed, as the shipping carrier may require them. Please see our Returns, Damages & Refunds Policy for complete details.

International Shipping

Linden Green Studio may offer shipping to selected international destinations, including the United States. International shipments may be inspected or processed by customs authorities and may be subject to duties, tariffs, import taxes, brokerage charges, or other fees. Unless expressly stated during checkout that these charges are prepaid or included, the recipient is responsible for any applicable import charges. Customs and border processing may delay delivery. These delays are outside Linden Green Studio’s reasonable control. Customers are responsible for ensuring that ordered products may lawfully be imported into their destination.

Refused or Unclaimed Shipments

If a parcel is refused, left unclaimed, or returned to Linden Green Studio due to circumstances attributable to the recipient, any refund or reshipment will be considered in accordance with applicable law and our policies. Original shipping charges and additional return or reshipping costs may be non-refundable or deducted from any available refund where permitted by law.

Questions

For shipping questions, contact:

Linden Green Studio
Innisfil, Ontario, Canada
info@lindengreenstudio.ca