Refund policy

Returns, Damages & Refunds Policy

Last updated: August 2, 2026

Each Linden Green Studio candle is handcrafted and carefully inspected and packaged before leaving our studio. Due to the nature of our products, all sales are final, except for products that arrive damaged or where another remedy is required by applicable law.

Returns and Exchanges

Linden Green Studio does not accept returns or exchanges for:

  • change of mind
  • scent preference
  • ordering the incorrect product
  • personal preference
  • products that have been used, burned, altered, or damaged after delivery

We encourage you to review product descriptions and your order carefully before completing your purchase.

Damaged Products — 48-Hour Reporting Period

If your order arrives damaged, please notify Linden Green Studio within 48 hours of the carrier’s confirmed delivery time. Damage reported outside this period may not be eligible for replacement, except where otherwise required by applicable law.

Contact: info@lindengreenstudio.ca

Please include:

  • your full name
  • order number
  • a description of the damage
  • clear photographs of the damaged product
  • photographs of the exterior shipping box
  • photographs of the interior packaging
  • any other photographs reasonably necessary to assess the damage

Please retain the damaged item, shipping carton, and all packaging materials until we confirm that they may be discarded.

Replacement of Damaged Products

After reviewing the information provided, if we determine that a product was damaged in transit or arrived damaged, we may provide an appropriate replacement or other remedy. Where a replacement is approved, we will generally replace the damaged product with the same item, subject to availability. Because Linden Green Studio products may be made in limited batches, an identical replacement may occasionally be unavailable. In that situation, we will discuss the available remedy with you. We reserve the right to request additional information reasonably necessary to verify a damage claim.

Minor Handcrafted Variations

Our candles are handcrafted using natural materials. Minor variations in wax appearance, texture, colour, glass, wooden components, naturally occurring materials, or other handcrafted characteristics may occur. Such minor variations do not necessarily constitute damage or a product defect.

Used or Burned Candles

Unless the concern involves a defect or other circumstance for which a remedy is required by applicable law, candles that have been burned or otherwise used are not eligible for return or exchange. Please always follow the Candle Care & Safety instructions provided with your candle.

Packages Marked Delivered

If carrier tracking confirms successful delivery to the address supplied with your order, Linden Green Studio is generally not responsible for theft, loss, or disappearance occurring after confirmed delivery, except where responsibility is imposed by applicable law. Please contact the carrier promptly if a parcel is shown as delivered but cannot be located.

Refunds

Because sales are final, refunds are not provided for change of mind, scent preference, or other personal preferences. If a refund is required or approved in exceptional circumstances, it will ordinarily be issued to the original payment method. Financial institutions and payment providers may require additional time to post an approved refund.

Order Cancellations

If you need to request cancellation of an order, contact us as quickly as possible. We cannot guarantee cancellation once an order has entered processing, been packaged, or been transferred to the shipping carrier.

Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive any warranty, right, remedy, or consumer protection that cannot legally be excluded or waived under applicable law.

Contact

Questions or damage claims may be directed to:

Linden Green Studio
Innisfil, Ontario, Canada
info@lindengreenstudio.ca